Shipping policy
Last updated: 7/31/2025
At Tivora Lighting, we strive to ensure that your order arrives quickly and in perfect condition. Please review our shipping details below.
Order Processing
- Orders are typically processed within 2–4 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
- Standard shipping typically takes 3–5 business days, depending on your location and product availability.
- Shipping times are estimates and may vary due to factors outside of our control, such as customs delays or carrier issues.
Shipping Costs
- We offer free standard shipping on all orders.
- For orders below this amount, shipping costs are calculated at checkout based on your location and order size.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress.
International Shipping
- We ship worldwide. Please note that international orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.
Damaged or Lost Packages
- If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@tivoralighting.com within 7 days of delivery or the expected delivery date.
Questions?
If you have any questions about shipping, please reach out to us at support@tivoralighting.com.